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Defining Best-In-Class Processes Training
| Introduction |
Are your processes too large, hard to use, or lack pictures? Is your organization struggling with how to define “good processes”? If so, then Defining Best-In-Class Processes Training is for you. Lean Solutions Institute, Inc. (LSI) is a provider of best-in-class quality and process training.
NOTE: This training exceeds CMMI® Organizational Process Definition (OPD) requirements.
®CMMI is registered in the U.S. Patent and Trademark Office by Carnegie Mellon University. |
| Common Problems with Documentation |
Common problems with process documentation include:
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Difficult to use |
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Lack of pictures, diagrams, tables, charts, etc. |
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Large and complex |
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Lack of “chunking” (7 plus or minus 2 principle) |
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Mixing different information types together (e.g., policies, standards, processes, procedures) |
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Violates good writing principles |
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| Defining the Elements of a Process |
In order to define a “good process”, the 5 W's must be defined (who, what, where, when, and why). This training course will teach you how to define the 5 W's in a diagram (i.e., a process model), and teach you how to define critical process elements such as:
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Process purpose |
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Entry and exit criteria |
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Inputs and outputs |
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Process roles and activities |
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Process measurements |
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Procedures that support the “how” of the process (e.g., checklists, forms, etc.) |
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| Training Objectives |
The training objectives for Defining Best-In-Class Processes are for training participants to:
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Understand the common problems with processes and procedures |
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Understand the human aspects of processes and procedures |
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Learn best practices for defining processes |
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Learn how to perform process modeling and handle complexity |
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Learn to integrate policies, standards, processes, and procedures into a process guide/website. |
| There is also time set aside within each exercise to answer any of your questions. |
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| Training Description |
This training course will teach you the motivation, knowledge, and skills that you will need to define your organization’s processes at a best-in-class level. Best-in-class processes are usable, concise, and have many pictures. Defining Best-In-Class Processes Training will teach you how to define processes using a powerful process modeling approach that will cover:
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Process Planning: Planning processes to meet customer needs. |
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Process Requirements: Defining process requirements (e.g., ISO, CMMI, etc). |
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Process Design: Designing processes for any process representation. |
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Process Modeling: How to model processes (pictures that address the 5 Ws). |
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Process Verification: Verifying processes against the requirements and the design. |
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Process Validation: Validating that the processes have met the customer needs. |
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Best-In-Class Processes Training - Training Day 1 » |
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